COUNTRIES WE SHIP TO
We currently offer free shipping to the United States (mainland USA, Alaska, Hawaii and other U.S. territories).
For shipping outside the US, we use DHL' Worldwide Expedited Service. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
INTERNATIONAL DELIVERY, CURRENCY, TAXES & DUTY
All product prices indicated, and payments made on the US Online Store site are in USD currency.
If a Delivery Duty Unpaid (DDU) destination is selected at checkout, taxes and duties will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs and the payment is necessary to release your order from customs. This payment is the responsibility of the customer. For more information, contact your local customs office.
PROCESSING AND DELIVERY TIMES
After placing an order, you will receive a confirmation e-mail on the address you signed up with. If you do not receive this confirmation e-mail, please send an e-mail to firstname.lastname@example.org.
All the orders are processed and dispatched within 48 hours after being placed. We do not ship orders on weekends or public holidays. Orders placed in these days will be processed on the next business day.
If you require any changes to your order, this is only possible within 7 days of purchase. Please contact us.
As soon as we ship your order, you will receive an e-mail with a tracking number, so you can follow your parcel and see its location in real time. An e-mail notification will be send when it is delivered.
The transit times are based on the carrier schedule and services, so eventual delays due to bad weather conditions and other factors out of our control may occur. However, we strive to deliver your order on the right timing. If your order is delayed for some reason, do not hesitate to contact us at email@example.com. We will be pleased to help you.
We offer the following shipping options (price varies depending on your location and the amount of products you purchased):
First Class Mail: delivery in 3-5 business days after shipped
Priority Mail: delivery in 2-3 business days after shipped
Priority Mail Express: delivery in 1 business day after shipped
- We have USPS® as our logistics partner for all U.S. deliveries.
- Free ground shipping applies to all US orders.
- Return postage costs are not refundable and we do not refund initial shipping charges for goods returned.